Welcome to Sivana!
We’re glad you’re here. Before you start shopping with us, we want to clearly explain how our store works — no complicated legal talk, just straightforward information so you always know what to expect.
Who Can Shop With Us
You can place an order if:
You are at least 18 years old, OR you have permission from a parent/guardian.
You agree to provide accurate information when ordering.
Our Products & Availability
Every product listed on our website is available unless marked “out of stock.”
Sometimes, an item might sell out quickly if that happens after you order, we’ll notify you and help you choose an alternative or process a refund.
We do our best to describe and photograph products accurately, but colors may look slightly different depending on your screen.
How to Order & Pay
Add your chosen products to your cart and check out securely.
We accept various payment methods, which you can find in our Payment Policy.
Your order is confirmed once your payment is successfully processed.
Shipping & Delivery
Full details about delivery times, shipping fees, and areas we cover are in our Shipping Policy.
Once shipped, you’ll receive a tracking link so you can follow your package’s journey.
If there’s a delay due to weather, courier issues, or other unexpected events, we’ll keep you informed.
Returns & Refunds
If something isn’t right with your order, we’re here to help see our Return Policy and Refund Policy for how it works.
Please contact us before sending anything back so we can give you return instructions.
Pricing & Promotions
All prices are in USD unless stated otherwise.
Any discounts or promotions will be clearly shown on our site, no hidden conditions.
What’s Not Allowed
When using our site, please avoid:
Providing false or misleading information.
Using our images or content without permission.
Trying to harm, hack, or disrupt our website.
If Something Goes Wrong
We always do our best to make sure your shopping experience is smooth. However, we can’t be responsible for issues beyond our control (like courier delays or third-party service outages).
Updates to These Terms
We may update these Terms when needed — for example, if we add new services or change our processes. We’ll post the updated version here with a new date.
Need Help?
We believe in clear communication. If anything here is unclear or you have a question, just reach out — we’ll be happy to explain.
Business Details
Business Name: Sivana
Business Address: 3220 N 83rd St, Omaha, NE 68134, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Business Email: support@sivana.online
Business Phone: +1 (402) 555-0192
Date Published: 14/08/2025