At Sivana, we prioritize secure and convenient payment methods to make your shopping experience smooth and worry-free. This Payment Policy explains which payment methods we accept, how your payment information is handled, when charges occur, and what to do if there are issues with your payment.
Accepted Payment Methods
We currently accept the following forms of payment:
- Credit Cards: Visa, Mastercard, American Express, and Discover.
- Debit Cards: Debit cards with Visa or Mastercard logos (prepaid debit cards must be registered before use).
- PayPal: Allows you to pay directly using your PayPal balance or linked bank/credit card.
We do not accept cash on delivery, checks, or bank transfers at this time. All transactions are processed in United States Dollars (USD).
When Are Payments Charged?
- Payment is charged immediately at checkout when you place your order.
- If the transaction is unsuccessful or flagged as suspicious, your order will not be processed, and we may contact you for verification.
Security of Your Payment Information
- Our website uses Secure Sockets Layer (SSL) encryption to protect all payment information during transmission.
- We never store your full credit/debit card information on our servers.
- For additional safety, most card issuers and PayPal offer buyer protection programs. Please check with your payment provider for details.
Payment Verification
In rare cases, we may request additional verification (e.g., confirming billing address or identity) to prevent fraud.
Orders will not be shipped until verification is complete if requested.
Refunds and Payment Reversals
- Approved refunds will be processed back to the original payment method only.
- Refunds typically take up to 14 business days to appear in your account after processing.
- Sivana is not responsible for delays caused by your bank or card issuer.
Payment Issues
If your payment fails:
- Check that your card details, billing address, and available balance are correct.
- Try a different payment method.
- Contact your card provider for further assistance.
If issues persist, please contact our support team for help.
Currency and Additional Fees
- All charges are made in United States Dollars (USD).
- If you are using an international payment method, your bank may charge a foreign transaction fee. Sivana is not responsible for these additional charges.
Changes to Payment Policy
We may update this policy from time to time to reflect new payment options or security measures. Updates will be posted on this page with a new effective date.
Contact Information
For any questions regarding payments:
Business Name: Sivana
Business Address: 3220 N 83rd St, Omaha, NE 68134, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-06:00, observes daylight saving time – GMT-05:00 during DST)
Customer Support Email: support@sivana.online
Customer Support Phone: +1 (402) 555-0192
Published Date: 14/08/2025