At Sivana, we believe communication should be clear and helpful. Whether you have a question about your order, need guidance in selecting a handbag, want clarification about our policies, or simply wish to share your thoughts, our team is ready to assist you.
We value every customer and handle each inquiry with attention and care.
Ways to Get in Touch
Email Support
For any questions or concerns, write to us at: support@sivana.online
We usually reply within 24 to 48 business hours (Monday to Friday).
Phone Assistance
Call us at: +1 (402) 555-0192
Our phone lines are open Monday to Friday, 9:00 AM to 5:00 PM (GMT-05:00).
If we cannot answer immediately, you can leave a voicemail and we will return your call as soon as possible.
Visit or Write to Us
Mailing address: 3220 N 83rd St, Omaha, NE 68134, United States
Connect on Social Media
Situations Where You Might Need Our Help
Product details, style options, or material information
Order status or tracking updates
Issues such as wrong item, damaged product, or delayed delivery
Support for returns, refunds, or exchanges
- Payment or billing questions
- Sharing feedback or suggestions
- Information to Include in Your Message
Adding these details can help us respond more quickly:
Full name
Order number (if related to a purchase)
Photos (for damaged or incorrect items)
A short explanation of the issue
How Quickly We Reply
Emails: 24 to 48 business hours
Phone calls: Immediate during working hours or by the next business day if after hours
Mail: 24 to 48 business hours after receipt
Other Helpful Resources
For quick answers, you can check our FAQ page. It covers common questions about orders, returns, payments, and product information.
Our Commitment to Clear Communication
We aim to make all information straightforward and easy to understand. If anything is unclear or you need more assistance, feel free to contact us.
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)