At Sivana, we consider handbags more than accessories — they carry essentials, complement personal style, and reflect individual preferences. Based in Omaha, Nebraska, United States, our brand offers handbags that combine simple, classic styling with practical features for everyday use.
We recognize that buying a handbag involves trust and clarity. We aim to provide a straightforward and transparent shopping experience from the time you visit our site until your handbag arrives.
Who We Are
Founded in 2025, Sivana was created to design handbags that balance style, practical features, and durability.
Every bag we make follows these principles:
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Thoughtful design for comfort and usability.
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Careful selection of materials to meet design and functional needs.
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Attention to workmanship so items are finished to our standards.
Our team works to make each step of the shopping process clear and manageable — from browsing products to receiving your order.
Our Mission
Our work is guided by three practical goals:
Elegance with Functionality
Design handbags that pair classic appearance with useful features for everyday and occasional use.
Clear & Honest Communication
Provide transparent product information, policies, and services so customers know what to expect.
Trust & Fair Practices
Conduct business in a straightforward and customer-focused manner.
What We Focus On
Clear Communication
We provide product details (materials and dimensions), pricing, and policies in plain language.
Consistency
We design products with practicality and durability in mind, using materials and processes appropriate for the design.
Customer-Focused Service
We respond to customer inquiries during business hours and provide assistance for orders and returns.
Straightforward Policies
Our shipping, return, refund, and exchange policies are written clearly with the exact timelines and conditions that apply.
How We Handle Orders
When you place an order:
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Order Processing: Begins within 1–2 business days after payment confirmation.
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Shipping Fee: A flat $20 per order within the U.S.
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Tracking: A tracking number is provided by email after dispatch.
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Customer Support: Available Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00).
We aim to keep customers informed at key stages of the order process.
Sustainability and Ethics
We aim to reduce waste in packaging and to source materials responsibly where feasible. Statements about sustainability are made in general terms unless specific practices or certifications are provided.
Customer Commitment
When you shop with Sivana, you can expect:
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Clear communication and no hidden charges.
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Policies and processes stated plainly.
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Support during our posted business hours.
We aim to respond to feedback and make improvements based on customer input.
Business Details
Business Name: Sivana
Business Address: 3220 N 83rd St, Omaha, NE 68134, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Business Email: support@sivana.online
Business Phone: +1 (402) 555-0192
Policy Effective Date
Published & Effective: 14/08/2025