At Sivana, we focus on making your shopping experience smooth, clear, and dependable. This Shipping Policy explains how we handle your order from checkout to delivery, so you always know what to expect.
Order Cut-Off & Processing Time
- Cut-Off Time: Orders placed before 05:30 PM (Central Time – CST/CDT) on business days (Monday to Friday) are processed the same day. Orders placed after this time, or on weekends/public holidays, are processed on the next business day.
- Processing Time: Orders are carefully packed and shipped within 1–2 business days after payment is confirmed.
Transit & Delivery Time
- Order Processing Time: 1-2 business days.
- Standard Shipping (within USA): 3–5 business days.
- Total Delivery Time: 4–7 business days (processing + transit).
Please note: Delivery timelines are estimates. Delays may occur due to weather, carrier issues, or seasonal demand.
Shipping Charges
- Flat $20 shipping fee per order.
- No hidden charges at checkout.
- Free shipping promotions, when offered, will be clearly displayed on our website.
Shipping Coverage
- We currently ship only within the United States.
- International shipping is not available at the moment, but we plan to expand in the future.
Tracking & Notifications
- After placing your order, you’ll receive an email confirmation with your order details.
- Once shipped, you’ll receive another email with a tracking number so you can follow your package’s journey.
- Tracking updates may take up to 24 hours to activate after shipment.
Address Accuracy
- Customers are responsible for providing complete and correct shipping details during checkout.
- Incorrect or incomplete addresses may cause delays, returns, or extra shipping costs.
- If you spot an error after placing an order, contact us immediately — we can update it only if the order hasn’t been processed.
Lost, Stolen, or Delayed Packages
- If your package is delayed or lost, we will work with the carrier to investigate.
- If the carrier marks a package as “delivered” but you haven’t received it, we will review the case and may request additional details.
- While we cannot guarantee compensation for packages marked as delivered, we will do our best to help resolve the situation.
Damaged Items in Transit
- If your order arrives damaged, contact us within 48 hours of delivery.
- Please include clear photos of the product and packaging so we can assist quickly. We may offer a replacement, exchange, or refund.
Delivery Restrictions
- We ship only to valid street addresses in the USA.
- We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
Frequently Asked Questions
Q: Do you offer expedited shipping?
A: Not at the moment — we currently provide standard shipping only.
Q: Will I pay more if I order multiple items?
A: No. Our flat $20 shipping fee applies to the whole order, no matter how many items you buy.
Q: What if my delivery is delayed?
A: We track all orders and will notify you if there’s an unusual delay. You can also reach out to us directly for assistance.
Q: Are there any hidden shipping charges?
A: No — the fee shown at checkout is the only shipping cost you’ll pay.
Policy Updates
We may update this policy if shipping methods, carriers, or coverage areas change. The latest version will always be posted here with an updated published date.
Contact Information
Business Name: Sivana
Business Address: 3220 N 83rd St, Omaha, NE 68134, United States
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-06:00, observes daylight saving time – GMT-05:00 during DST)
Customer Support Email: support@sivana.online
Customer Support Phone: +1 (402) 555-0192
Published Date: 14/08/2025