Privacy Policy

Your privacy is important to us. At Sivana, we are committed to protecting your personal details and making sure your shopping journey is secure, trustworthy, and transparent. This policy outlines how we collect, store, use, and protect your data when you browse our site or place an order.

1. Information We Collect

When you interact with Sivana, we may gather the following information:

  • Personal Details: Name, email, phone number, billing/shipping address, and payment information (processed securely via trusted payment providers).
  • Order Information: Items purchased, order history, and preferences.
  • Website Interaction Data: Such as IP address, browser type, device details, and pages viewed to help us improve site performance.
  • Cookies & Tracking: Used to remember your preferences, monitor site activity, and analyze traffic. You can control cookie settings in your browser.

2. How We Use Your Data

Your data may be used for:

  • Processing and delivering your orders, including handling returns or exchanges.
  • Sending order confirmations, shipment updates, and customer service messages.
  • Improving website performance and customizing your shopping experience.
  • Sharing promotions or updates (only if you’ve opted in).
  • Meeting legal requirements and preventing fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. Your data is only shared with:

  • Service Partners: Such as payment processors, delivery companies, and technical support providers needed to complete your order.
  • Legal Authorities: When required to comply with laws, regulations, or valid legal requests.

4. Data Protection

We safeguard your data with SSL encryption, secure servers, and restricted access protocols. While we follow strict security measures, no online data transfer can be guaranteed to be 100% secure.

5. Data Retention

We keep your personal information only as long as needed to fulfill orders, comply with laws, resolve disputes, and enforce agreements. Once no longer required, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Request a copy of the data we store about you.
  • Correct inaccurate information.
  • Request deletion of your personal data (where legally applicable).
  • Unsubscribe from marketing emails anytime via the “unsubscribe” link.

To make any such request, please contact us at support@sivana.online.

7. Cookies

Sivana uses cookies to improve site functionality and personalize your browsing experience. You can disable cookies in your browser, but some features may not work properly.

8. Children’s Privacy

Our site is not designed for children under 13, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or legal requirements. The latest version will always be available on this page with the updated date.

10. Contact Information

If you have any questions about this Privacy Policy, reach out to us:

Last Updated: 14/08/2025

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